Frequently Asked Questions
Everything you need to know about shopping at PatPat
How long does shipping take for my order?
Standard shipping typically takes 10-15 business days, while express shipping arrives within 5-8 business days depending on your location.
What is PatPat's return policy?
We offer a 30-day return policy from the date of delivery. Items must be unwashed, unworn, and in their original packaging with tags attached.
How do I determine the right size for my child?
Please refer to our detailed Size Chart available on each product page, which includes measurements for height and weight to ensure the perfect fit.
Are the materials safe for babies and toddlers?
Yes, all our products undergo strict quality control and are made from skin-friendly, non-toxic fabrics designed specifically for the sensitive skin of infants and children.
Can I track my package after it has been shipped?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your country.